Improving C&C Quality Check Before Delivery to Clients Singapore

[Gideon]

We know for sure that all mercedes benz vehicles undergo stringent quality checks in Germany manufacturing workshop. Next someone would need to drive the vehicles up to the Vehicle Trailers to transport to shipment. Another person would also need to drive it to the Vessel before sailing across from Germany to Singapore. Again there will be another person driving the new car from the Vessel to the Holding Bay at Singapore Port & so on and so forth till it reach Singapore C&C Collection Centers. I believe all types of car would go through this same mode.

At C&C Collection Center, the C&C Technical Specialists would do another stringent checks within the center but what I understand nobody would test drive each of the new car to ensure it is in tip top condition before delivery to the client. One of the main reasons is that they do not want their staff to test drive the new car to prevent unpleasant incident. So, as clients collect their new cars, they will feedback to C&C any unacceptable quality challenge when one experience it during the course of driving and the reason for giving warranty coverage to iron out any issues. However, through our experience, we have wasted precious ample time & efforts sending our new cars in & out of C&C. 

As this is the premium car, we would expect nothing less but the best quality in handling over to clients. Wondering if anyone has any better suggestions to C&C to improve on its overall quality standard?

My suggestion to the Sales Person is as follows:-

1) I would make myself available once the new car is at the C&C Collection Center & test drive it together with their technical specialist for probably some appropriate distance (5 to 10 km) so that any unwanted noise, unacceptable vibration, none working gadget etc that is physically detected would be rectify by C&C before delivery.

2) Spend sometime with the technical specialist to learn all the necessary controls, tips of maximizing the vehicle.

3) Spend time with the technical specialist to show what are the quality check items.

Above suggestions is my own as I have engineering background & proficient in auditing protocols.

Any other suggestions &/or thoughts please?

[daimlerfan]

@Gideon Well said!! Absolutely.

An additional remark I can contribute would be the grooming of new vehicle. Or lets just say the basic cleaning before handing over a new vehicle to the owner. Both my rides were in an unacceptable state when it was handed over to me. One may argue that this might be subjective as each has their own acceptance level. To that, I completely agree.

Just to share my experiences, my W246 on collection day was full of water stain marks in the interior! All the door panels, dashboard and boot. These were visible, large patches of water stain marks. I have to actually point it out to the SE. Which means either no inspection was done or just going thru the motion. Fault was attributed to the guy applying the solar film. Not a big problem some would say. I agree. However, it is a huge disappointment as it was our first MB. Premium indeed. Subsequently, sudden acceleration, wiper juddering.etc ... all within first 6 months... Again some might say not a big problem.. but still it was a new car! 

Recently, I collected my W205. As collection time was in the evening, lighting was rather dim at the collection bay. Or maybe I am indeed blind. After the brief I happily drove off only to discover in horror that there were thick layer of dirt along the trim line of the vehicle and under the handle ... rear wind screen (area between the boot and screen) ... When took pictures to show the SE, he explained that there are a lot of construction site around the MB center hence the dirt. I was disappointed nonetheless. I am quite sure we can differentiate surface dirt and thick layers of dirt formed over an extended duration. 3 weeks on and the wiper juddering is slowly but surely happening.... Did not pursue the matter as after all they are mere employees making a living. Surely, some might say not a big issue ... To that, I say, to each his/her own. 

My thoughts after reading your post is that if C&C will ever improve in their service standards or quality of their work since it is not in their core business (selling)? After all, MB is just one of the many brands C&C distributes. Up market/premium it may be but still just another label under their brand name. Would Daimler the correct or the better channel to escalate such matter of poor service delivery of their vehicle? Would Daimler pay more attention to such poor execution, as compared to C&C, which in turn tarnish their reputation and brand name? Perhaps such feedback may even provoke their awareness that C&C may not be the best player in the market to represent them? 

It is clear to see that Daimler has a strategy to expand into the mass market segment. This is evident with the recent launch of the A class sedan model. If successful, It doesn't take an expert to know that the next thing that would happen is the forming of bottlenecks in their service centers. Already the queue is rather long for routine checks and services. Let alone "investigation" of report for new vehicles. All this attributes to a brand image, values and message sent to their competitors. C&C started a make shift service center at sin ming area. Not sure what kind of service quality will be dished out there. 

In my opinion, as a customer, C&C has grown accustom to negative feedback from their buyers and are just immune to it. Being in control of this brand for an extended period of time may perhaps have cultivated this arrogant and dismissive attitude in their crew, which honestly reflects badly on the MB brand name.

@Gideon Thanks for opening this channel for sharing experiences and thoughts.. Cheers.

 

  

 

 

 

[Wes07]

Hello I’m selling PIAA Wiper that help members with juddering problem.