Servicing at C&C or outside servicing center

[Rayman]

Hi,

I just bought a pre-owned B160. Service B deal soon! Should I do it at C&C or do it outside? Pls advise!

[jtang]

Any service credits leftover? Warranty expired?

[blackmercs]

Best do it with C&C for newly used car purchase so as to sniff out the defects (if any).

[Rayman]

It's a 1.5yo car. Warranty should be 3 years/100km, which ever come first?

[Steptronic]

Very clear - If car is under warranty, go to C&C!

[Rayman]

Thank you very much. Will heed the advice!

[Bryan540]

make sure its not a PI merc hor...hahaha...

[Mak]

Car is vibrating more and more as time goes by. Sent in my 2 1/2 year old B 180 for Servicing today. They say engine mounts wearing out but can either change now or next visit. They are charging $2K + vs outside with is 1/2 price. still under Warranty. Any recommendations.

[Turbo Charge]

Car is vibrating more and more as time goes by. Sent in my 2 1/2 year old B 180 for Servicing today. They say engine mounts wearing out but can either change now or next visit. They are charging $2K + vs outside with is 1/2 price. still under Warranty. Any recommendations.

I just changed my mounting by my mechanic. It cost me $550.00 included labour charge. But my warranty already over 10 months. For your case is better to go back to C&C cause under warranty.

[WazzupDad]

Car is vibrating more and more as time goes by. Sent in my 2 1/2 year old B 180 for Servicing today. They say engine mounts wearing out but can either change now or next visit. They are charging $2K + vs outside with is 1/2 price. still under Warranty. Any recommendations.

 

If your ride is still under warranty and from C&C, replacement of the engine and gearbox mounting should be FOC if done at C&C... so, have a word with your SA and see what he/she has to say. I have no experience with PI cars so I can't give my input if that's the case. Heard rumors that PI car owners are required to put a $10k deposit if sent to C&C and no priority in servicing Q... I stand corrected, of coz.

 

Cheers!

[solar]

If your ride is still under warranty and from C&C, replacement of the engine and gearbox mounting should be FOC if done at C&C... so, have a word with your SA and see what he/she has to say. I have no experience with PI cars so I can't give my input if that's the case. Heard rumors that PI car owners are required to put a $10k deposit if sent to C&C and no priority in servicing Q... I stand corrected, of coz.

 

Cheers!

 

just to share my experience.. just done last week under warranty, not PI.

cost wise, engine mounts FOC but gearbox mount is not.. about $17x for c-class.

 

my only peeve is to leave the car overnightS... mine was left ridiculously for 3 full days and 2 nights for such a 1/2-day job. 

 

imo, cnc has poor task and priority management. 

should have told me earlier not to leave the car there if they are already short-handed, or not ready to work on my car.

they could have taken the car in only when ready. i would have happily made another trip in again.

 

if not for warranty claims, i would have gone outside already. 

[Mak]

If your ride is still under warranty and from C&C, replacement of the engine and gearbox mounting should be FOC if done at C&C... so, have a word with your SA and see what he/she has to say. I have no experience with PI cars so I can't give my input if that's the case. Heard rumors that PI car owners are required to put a $10k deposit if sent to C&C and no priority in servicing Q... I stand corrected, of coz.

Cheers!

Car is not PI. But during the last service the SA said that engine mounts are under wear and tear parts. Therefore chargeable. ?!

[WazzupDad]

Car is not PI. But during the last service the SA said that engine mounts are under wear and tear parts. Therefore chargeable. ?!

 

Granted engine mountings are considered wear & tear parts but the fact that the wear & tear happened within 100,000km or 3 yrs that means the parts are somewhat faulty.

May I suggest you call in the customer service hotline and ask a general question on the recommended engine mounting lifespan... mystery shopper style, if you know what I mean. You can reveal your ride type/model/YOM but don't disclose your VRN. And also, do call from a pte no. coz I understand from them there that they have caller ID and that's a major give away... they will then get your SA to call you, and you don't want that!  

After obtaining that info, if your ride is within the specs. you just learned about speak with your SA and highlight to him/her what you just found out from C&C CSO regarding the mounting lifespan and checkmate!!!

 

Good luck bro..

[gesanji]

Car is vibrating more and more as time goes by. Sent in my 2 1/2 year old B 180 for Servicing today. They say engine mounts wearing out but can either change now or next visit. They are charging $2K + vs outside with is 1/2 price. still under Warranty. Any recommendations.

Actually it sounds rather absurd that only after 21/2 yrs the mounting is worn out. I juz got the new B200 and am feeling worried if this happens. My old car Opel vectra didnt give me this problem till I sold it after 6 yrs....

[chershen]

If your ride is still under warranty and from C&C, replacement of the engine and gearbox mounting should be FOC if done at C&C... so, have a word with your SA and see what he/she has to say. I have no experience with PI cars so I can't give my input if that's the case. Heard rumors that PI car owners are required to put a $10k deposit if sent to C&C and no priority in servicing Q... I stand corrected, of coz.

 

Cheers!

 

 

not a rumour. the adoption fee is 10k as written at the customer service counter.

 

cheersssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss.

[thaiedwin]

last time i did my engine mounting at CnC when it was still under warranty... $800 per mount need replace 3....total after labor and gst $3000 well....that time mount is not under warranty....

[jtang]

Actually it sounds rather absurd that only after 21/2 yrs the mounting is worn out. I juz got the new B200 and am feeling worried if this happens. My old car Opel vectra didnt give me this problem till I sold it after 6 yrs....

Not absurd bro. The lifespan of engine mounts is dependent on one's driving style. The harder you drive (high revs) and the harder you take corners...the shorter the lifespan. The engine is literally suspended by these 3 mounts (2 in front & 1 GB mount) which can be thrown about in corners & high revs.

[WazzupDad]

not a rumour. the adoption fee is 10k as written at the customer service counter.

 

cheersssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss.

 

Outch... that's insanely painful. Hope that's all there is to it.

Imagine despite having sacrificed $10k and yet no priority and beyond that no discounts on parts... an interesting "adoption" indeed yaaa???

[GohKevin]

Thanks for this thread.  Very informative.

 

Am going to C&C for my first appt on Monday. 

 

Thereafter, looking around in this forum to get good workshops.

[Angchug]

If you going back to CnC avoid changes the wipers, engine air filter, cabin air filter. You can DIY.

[Thesaint]

For bros going for servicing, I have extra original merc transmission fluid (7 liters), 4 bosch platin sparks plugs and original front and rear wipers to sell. Interested, pl PM me!

[Rayman]

Bros, I need to change my car battery (W245) according to C&C. But the price is so expensive. Where can I get cheaper replacement?

[Angchug]

I just replaced mine after 4 years with Bosch Silver battery @$180.

[Rayman]

Where to change bro Angchug? I got a quote for $240.

[Angchug]

Did it at World Auto Jalan Perminpin, just drive in and tell them you need a new battery, 5 mins job but invoicing takes 10 mins.