Problem connecting Mi phone andriod play on MBUX

[rsm2004]

I just got my new GLA180 (new model) from CnC. 

Trying to connect the MBUX to Apple and Andriod. It works on my apple phone and can get the map out.

Also works on my wife's Samsung Andriod phone to bring up the Andriod Play.

But it fails to connect to my Mi 10 phone as error on MBUX shows: Your Connected Device Does Not Support Andriod Auto.

Anyone has the similar problem or know how to get around this?

[rsm2004]

47 minutes ago, snsd555 said:

@rsm2004 Are you using a different USB cable?

Most of the time this error is caused by a low-quality USB cable and/or cable that is unable to carry data.

Also, can you check if the AA installed on the Mi 10 is the latest version?

Thank you for responding... I am using the cable that comes with the car so it is the original Mercedes provided with the car. This cable works well with another Samsung Andriod phone so I do not suspect is the cable problem.

 

As for the AA, my understand is that unless you are running a very old version of Andriod OS then you need to download the AA? is AA necessary for every phone?