Quality Issue

[carleon8]

A few weeks back, I noticed a crack in my instrument cluster. This is really rare. I've been driving for many years, and have driven several cars and brands before, and this is the first time I've seen the instrument cluster cracked. Speaks a lot about the quality we are paying for. 

 

I went down to C&C yesterday, hoping that they can replace it since it's still under warranty. Surprise surprise, they claimed the warranty does not cover cracks, and I have to pay more than $2,000 to get it changed?! Seriously?! 

 

Can't believe the kind of service and quality i'm paying for this "premium brand"!

 

 

 

 

[oceanicmanta]

wow !!

 

that's tough to swallow

[carleon8]

Exactly! I'm really starting to doubt the quality of the car. and C&C is really not helpful at all.

[daimlerfan]

if crack develops and the plastic split into two pieces .... will the warrant cover?? hint hint    

[carleon8]

they will claim it has never happened to their other tens of thousands cars on the road, and so it is not covered under the warranty. that's what i keep hearing when i spoke to them. 

[MarkCWQ]

I guess such damages are hard to claim, it's like car body being scratched or windscreen crack. Cycle just like any other company would surely protect their interest, probably unless it can be proven that the damage is caused due to the part being defective. Otherwise, anyone who wants to claim a new cluster will just damage their screen and go claim.

I do feel for your issue. If it were me, I'll also surely bang table. FYI, I recently upgraded to the AMG version cluster for $1k+, $2k+ quote by Cycle for stock cluster is quite expensive!

[carleon8]

I guess such damages are hard to claim, it's like car body being scratched or windscreen crack. Cycle just like any other company would surely protect their interest, probably unless it can be proven that the damage is caused due to the part being defective. Otherwise, anyone who wants to claim a new cluster will just damage their screen and go claim.

I do feel for your issue. If it were me, I'll also surely bang table. FYI, I recently upgraded to the AMG version cluster for $1k+, $2k+ quote by Cycle for stock cluster is quite expensive!

 

I'd agree if it's the windscreen or side windows. But this is inside the car, not exposed to any external hazard. Moreover it's is well shielded on all corners, and there is the steering wheel right in front of it that blocks out almost all accidental hand movements. Lastly it's a panel that we don't even have to touch at all; any odometer reset is done via the steering wheel. There is very little chance of an external impact. To be honest, I don't think anyone in the right mind would damage the cluster. There is definitely a higher possibility that this particular piece of panel or material is defective, no doubt about it.

 

I don't agree that the onus is on the consumers to prove that it is defective before we can claim under the warranty. If not, the warranty is useless, be it for electrical items, houses, whatever. Consumers have to spend time proving the defects while companies sit back and laugh at us for trying to make claims?! That's pure ridiculous. Consumers should be protected.

[carleon8]

Quick update - C&C has agreed to change the instrument for free, after I banged the table at Daimler AG Germany. Like finally....

[petetherock]

On 8/11/2016 at 5:57 PM, carleon8 said:

Quick update - C&C has agreed to change the instrument for free, after I banged the table at Daimler AG Germany. Like finally....

Bro

How did you get the Daimler contact? Can you share it? Pm if needed.. a good contact to have

[carleon8]

11 hours ago, petetherock said:

Bro

How did you get the Daimler contact? Can you share it? Pm if needed.. a good contact to have

I went to the global Daimler site and wrote an email to their "Contact" mailbox, [email protected]. One of the global managers responded the following day. 

[petetherock]

Good job!