Kena rear-ended...siaz...

[manmerlion]

My ride was rear-ended yesterday. This morning, drove to C&C Pandan Loop to report accident. After the paperwork was done, I was advised to drive the car back and await AXA's reply (insurer of the other party). Based on his experience, the service advisor who attended to me told me AXA may take about 2 weeks to reply. As I didn't want to drive a damaged car for so long, I asked how the process could be expedited. Was told I can pay first then claim. The guy checked my rear bumper and quoted about $2K. Since it is a clear-cut case, I wanted to pay first and then claim from the other driver. To my surprise, the service advisor told me he needs to arrange for a surveyor to evaluate the damage, and he only comes on Monday. So, no choice got to drive the car back. Sigh... 

 

The only good news: I can use C&C Star Collection & Return service for the repair. 

[blackmercs]

No FOC rental for 15 days? Chartis cover this in the policy.

[thaiedwin]

Also must see if gt car to loan

[Old-MAN]

As long as its NOT FOC, sure got car one.....the courtesy car is charged to the other party's insurance....sure have one....as long as its in the insurance coverage....

[manmerlion]

No FOC rental for 15 days? Chartis cover this in the policy.

I was told the courtesy car is only available if I claim against own insurance. AXA only reimburses $60/day for loss of use.

[blackmercs]

No lah, go and read yr policy. Is claim against own insurance must well dont put in this clause!

[Ah Bui]

Don pay. .... they should do everything for free... cos u pay and claim will take ages.... and demand a courtesy car.... cos they would bill the other party.... it's a common rule... $60/day is when u claim against ur insurance..... and please keep a copy of video footage to prove u r going straight. .. just in case the other party says otherwise. ...

[knighthunter]

Just claim against your insurance first and pay the excess then request for loan car. Last time my B170 front passenger door damaged due parked car driver open driver door widely when I am about to pass his car. So claimed against my own insurance (Chartis) paid excess and get loan car for close to 10 days. I got my excess back and reinstatement of my NCD after 6 months. So far I am happy with Chartis that's why I stick with them for close to 5 years now.

[blackmercs]

Chartis

[Ppp]

Ya, its covered for the loan car up to 15 days

[DIY_MERC]

Share my experience 2 months ago.

Kenna same thing by a cab. Went to IDAC to report as required by NTUC INCOME. Then go to MBM workshop same day. Told to come back tomorrow for surveyor to evaluate. Early tomorrow morning send to MBM. Gotten a Camry 24 as replacement car. Used for around one week and gotten back my w212.

Not a single cents from pocket but lost of usage for 1 week.