Reminder while Holidaying in Bangkok..stay off this hotel!

[Guest fruitcakepablohoney]

Taken from another Kind forumer...............

DO NOT STAY IN ARNOMA HOTEL)!!!!

Dear friends

I would like to discourage all from choosing Arnoma

Hotel in Bangkok as your choice of accommodation when you

visit Bangkok.I had an extremely bad experience a few days

ago.

The housekeeping entered my room after me and my family

went out for lunch and shopping around 1.30pm (9th June).We

only returned around 1030pm. My husband discovered that some

cash was missing.We informed the Duty Manager and requested

to see the CCTV footage. The DM said he could only oblige

if we can produce a police report. So, we went to the

police station to lodge a report.When we returned from the

police station, we demanded to see the CCTV and the log of

the key card to our room. The log showed that the

housekeeping entered my room at 1.41pm even though the

'DO NOT DISTURB'sign was hung on the door knob. It

also showed that the floor manager, the DM and the

housekeeping had tried to enter our room 13 times on 10th

June, while we were out in the afternoon!!!( Hey, we are

paying for security and privacy and these people from the

hotel actually entered your room without your presence and

permission??? )Next we demanded to see the CCTV but the DM

and the security officer on duty said that the GM took the

remote control for the CCTV with him??? He could only show

us the footage the next morning when the GM reports for

work. We relented and waited till the next day.

The next morning......We saw the footage on the CCTV. It

was clearly stated that we left the room at 1.30pm. After

that, the timing on the footage actually skipped to

1.44pm!!!Nothing was recorded between the time after we

left the room(1..30pm) to the time that showed the

housekeeper entering my room(1.41pm). The footage bewteen

this time has been deleted!! We pressed for an explanation

and loads of lies were given by the DM, security officer

and chief security officer. 1) DM told us the the CCTV was

on motion sensor, so could not capture anything as there

was no one along the corridor during that period of time

(1.30pm to 1.41pm). 2) Chief security officer said the CCTV

was faulty during 1..30pm to 1.41pm.3) Security officer said

he saw the footage and was certain no one entered our room.

So, who shall I believe?

ANYWAY, they insisted that no one entered our room but

could not explain the missing footage and the log report.

What crap is this??

We wanted to see the GM and was

told that he was not around, in an urgent meeting , in the

toilet....etc etc... No apologies, no solutions and no

compensation was offered by the hotel as well. We had to go

to the police station 4 times before we could leave the

hotel safely (the chief security officer threatened us

earlier on) as we refused to pay the room charges unless a

satisfactory explanation was given.

I believe the hotel staff, from the housekeeping to

the DM were in cahoots. If not, why did they tamper with

the security tape just to protect the housekeeper who stole

from my room?? I just want my stolen money back and an

apology and the hotel staff have to go such great length to

cover up for the housekeeper. When things like this happen,

the story-telling competition starts. Each has their own

incredible story and boy, they can really lie, even in

front of the police!! The GM is even worse. He must be a

disciple of David Copperfield or Pink Panther. No sight of

him from 9th june to 11th June.

I have seen the ugliest side of these people from

Arnoma Hotel, Bangkok . Can you imagine how many times these

people enter your room and rummaged through your luggage

while you were out? And how much these people have stolen

from us? Why must we give this hotel business when they

cannot even protect our property and our interests?

[Guest angela]

damn! where is this hotel in BKK?

[Guest C350]

service are bad nowadays :yumyum:

[Guest 9339]

damn! where is this hotel in BKK?

Is a very famous tourist hotel among sg tour agency which is near to World trade,Siam's, MBK area.

This forumer sure are singaporean, living in a TOO SAVE enviroment.

Every Tourist class hotel also have such problem, be save than sorry.

Locked all important stuff in your luggage which you cant bring along with you before leaving the room, this the basic thing to do when over sea.Pack all shopping stuff into luggage too if you still want to bring them back to sg.

[Guest C350]

ya agreed that the basic must do, unless you have more than 10 :yumyum: :bboyspin: :banghead: :whip2: less than 20 Million :thumbsup: