Contact info for top mgt

[Guest SeaClass]

Hi Guys,

Anyone wrote in to top management before, esp to the below two? If so, could you send me an PM on their email addresses? Thanks. This will be my first and last Mercedes-Benz car if they continue to hire mediocre china workers who don't give a hoot about customers' new cars.

1) Gary Chan Head, Mercedes-Benz Service Centre Cycle & Carriage Industries

2) Dr. Joachim Riess

Chief Officer Corporate Data Protection

Daimler AG

[Guest Odessus]

What happened, bro?

[Guest Phang]

Sounds bad, please share with us the story. I am sure it will benefit us especially those who are collecting new car soon.

[Guest billy_ntu]

I am also looking for the top management email in Sales department,please PM me too.

[Guest blackknight]

Hi Guys,

Anyone wrote in to top management before, esp to the below two? If so, could you send me an PM on their email addresses? Thanks. This will be my first and last Mercedes-Benz car if they continue to hire mediocre china workers who don't give a hoot about customers' new cars.

1) Gary Chan Head, Mercedes-Benz Service Centre Cycle & Carriage Industries

2) Dr. Joachim Riess

Chief Officer Corporate Data Protection

Daimler AG

you looking for Chief officer, data protection?

[Guest SeaClass]

I will cc to the CO CPD. I believe the main guy I'm looking for is Gary.

New car came with free dent. Bad enough for as me as I didn't expect such lousy QC from such a reputable company.

[Guest billy_ntu]

Same case with me,spotted on delivery bay,they repaired 2 times,but still can see the un even,need to write also,let me know bro.

[Guest SeaClass]

Gosh...such a coincidence bro..haha.

Now e car already at their pandan loop body repair. They better fix it back close to at least 95% though I must admit it will never be e same. Once I get e contact info, I shall let u know.

Wouldn't care less even if they gave me a S-class as courtesy car.

[Guest mem0ry27]

Is it very serious dent???

Did you all got the dent after sent the car for serviceing or during delivery??

[Guest billy_ntu]

Did you ask/get any compensation?

[Guest SeaClass]

My fiancée spotted it at e delivery bay n I refused to accept e car. I will see what legal action is available.

[Guest billy_ntu]

My one: black dot dented on the roof lining above rear windows.

[Guest mem0ry27]

Oh... Really sucks... I better check carefully when i collect mine...

Can you all get them to replace another new one???

[Guest markcwq]

Hi Guys,

Anyone wrote in to top management before, esp to the below two? If so, could you send me an PM on their email addresses? Thanks. This will be my first and last Mercedes-Benz car if they continue to hire mediocre china workers who don't give a hoot about customers' new cars.

1) Gary Chan Head, Mercedes-Benz Service Centre Cycle & Carriage Industries

2) Dr. Joachim Riess

Chief Officer Corporate Data Protection

Daimler AG

When I wanted to complain to C&C about some issues I had with my car, including the poor service standard I received from their frontline staff, I couldn't find an email address to do so. In the end resorted to the feedback form on the Mercedes Singapore website. The PR staff responded to my feedback promptly and if needed they can escalate the matter to upper management. My problem was solved very quickly and diligently by the PR staff, way better that the service provided by the SA or SE. Recommend you give it a try.

Here's the link if you're interested:

http://www.mercedes-benz.com.sg/content/singapore/mpc/mpc_singapore_website/enng/home_mpc/passengercars/home/world/contact/Contact_Form.html

[Guest mem0ry27]

What is the latest outcome? What does cnc going to do??