C&C Service Advisor - Org Upwards

[Guest ping911]

Need to do some escalation on service related issues at Alexandra, and need some help on who to contact.

I had some issues with the on ground service advisor and then wanted to see his boss. He then referred me to a "Senior Service Advisor", but then this person is still just as bad, and never even come back to me.

So....my question. Who is the boss of the Senior Service Advisors' boss?

[Guest jtang]

Try the Service manager. Above him...director of after sales. Beyond that MD. If I were you , I'll go straight to MD. Many years ago, I had some issues with my wife's Toyota, fed up with my SA, I sent a fax (email not readily available then) to the MD. From there I just sit back & watch how the chain of command works smoothly from top down to get things done. SA didn't dare play punk after that.

[Guest MrsGoh]

ping911 wrote:

Need to do some escalation on service related issues at Alexandra, and need some help on who to contact.

I had some issues with the on ground service advisor and then wanted to see his boss. He then referred me to a "Senior Service Advisor", but then this person is still just as bad, and never even come back to me.

So....my question. Who is the boss of the Senior Service Advisors' boss?

Just to share.

I had problems too! Nobody bothered about me. I wrote to their MD and COO. Then again, things got a little bit better but will not be what you expect. I'm very disappointed with them......

[Guest Yap ST]

I also had some problem with them but from Pandan loop service centre.

I requested for the Manager or higher level and the Manager attended to me.

He sounds good (so far because my ride is still with them) and I hope he can solve the problem before things need to get to higher level ….

:hand:

[Guest parkbai]

Have you try Custromer Assistance Centre (+65 6471 9111, email: [email protected])? This is a department in C&C to handle complains.

Website: http://www.jcclgroup.com/mvsgcustassist.asp

[Guest lightning]

if things still din work out...try Daimler SEA Pte Ltd ...see below website: :whistle:

http://www.daimler.com/dccom/0-5-8790-1-1043715-1-0-0-0-0-0-91-7145-0-0-0-0-0-0-0.html

[Guest MrsGoh]

lightning wrote:

if things still din work out...try Daimler SEA Pte Ltd ...see below website: :whistle:

http://www.daimler.com/dccom/0-5-8790-1-1043715-1-0-0-0-0-0-91-7145-0-0-0-0-0-0-0.html

thanks! i will defintely try that.

Yap, I'm in contact with the overall IC at Pandan.... they can't do much de....

[Guest vt5sport]

I find aftersales service at MB C&C quite CMI. I've been a customer of SM Mtrs for many years and got a culture shock at how crappy and impersonal aftersales service is for a supposedly premium marque like MB.

Whacking 1 or 2 ppl wun help. Sometimes its in the culture of the organisation that make employees do what they do and how they see customers.

[Guest Cklasse]

When I had issues with C&C on numerous occasions, I wrote to Daimler Germany.

[Guest ehwwong]

writing to daimler will sure give them a wake up call... provide VIN if possible

[Guest kepiting1sg]

ehwwong wrote:

writing to daimler will sure give them a wake up call... provide VIN if possible

Ah Wong!

Not scare CnC put your VIN on terrorist black list arh?....

Next time U send your car in, they put salt into your engine oil and let U die slowly.......hahahaha!!!:Cry::Cry::Cry:

[Guest ping911]

Thanks all for your good advice. Will definitely try it.

[Guest knights]

vt5sport wrote:

I find aftersales service at MB C&C quite CMI. I've been a customer of SM Mtrs for many years and got a culture shock at how crappy and impersonal aftersales service is for a supposedly premium marque like MB.

Whacking 1 or 2 ppl wun help. Sometimes its in the culture of the organisation that make employees do what they do and how they see customers.

Yup CMI. Steering wheel tilting left issue feedback since collecting, on 2nd svcing highlight issue again. Was told this is not covered under warranty and need additional $200+ for alignment crap! Finally got it done w/o charge but was told there is a $20 gas topup due to testing the vehicle on road. I calculated they drove 16km on total is this reasonable? I dun know?

[Guest blackmercs]

knights wrote:

Yup CMI. Steering wheel tilting left issue feedback since collecting, on 2nd svcing highlight issue again. Was told this is not covered under warranty and need additional $200+ for alignment crap! Finally got it done w/o charge but was told there is a $20 gas topup due to testing the vehicle on road. I calculated they drove 16km on total is this reasonable? I dun know?

Just curious, before the alignment issue did u change yr rims or tyres set, or hit onto any curb etc

$20 top up for u?

[Guest jtang]

knights wrote:

Yup CMI. Steering wheel tilting left issue feedback since collecting, on 2nd svcing highlight issue again. Was told this is not covered under warranty and need additional $200+ for alignment crap! Finally got it done w/o charge but was told there is a $20 gas topup due to testing the vehicle on road. I calculated they drove 16km on total is this reasonable? I dun know?

Gas top up? Was your tank empty when you sent it in? It's your gas that they use when they did all the 15km test drive, no?

[Guest Tellme]

C n C aftersale service sulk n high price for servicing

My W 212 under warranty but I sent to star black for servicing

But still like Mercedes Benze

Thinking of CLS

HOW?

[Guest lightning]

Tellme wrote:

C n C aftersale service sulk n high price for servicing

My W 212 under warranty but I sent to star black for servicing

But still like Mercedes Benze

Thinking of CLS

HOW?

you tellme... :becky:

[Guest knights]

blackmercs wrote:

Just curious, before the alignment issue did u change yr rims or tyres set, or hit onto any curb etc

$20 top up for u?

Stock car nothing change. I rem I send in wif a 1/4 gas collect back also ard 1/4.

[Guest DarkAv]

Tellme wrote:

C n C aftersale service sulk n high price for servicing

My W 212 under warranty but I sent to star black for servicing

But still like Mercedes Benze

Thinking of CLS

HOW?

Hi Tellme,

Thank you very much for your support!

And we will continue to do our best to serve you and the rest of our Merc folks better everyday.

Service above and beyond,

Mic

[Guest Yap ST]

Hello Mrs Goh,

Will be collecting back my car tomorrow from CnC pandanus. Hope things are ok

[Guest MrsGoh]

Yap ST wrote:

Hello Mrs Goh,

Will be collecting back my car tomorrow from CnC pandanus. Hope things are ok

How was it? Everything ok?

I must say, at least at Pandan, coffee and tea is free...hee hee.....

[Guest lightning]

MrsGoh wrote:

How was it? Everything ok?

I must say, at least at Pandan, coffee and tea is free...hee hee.....

maybe we should have la-kopi TCSS at Pandan then... :bounce:

[Guest MrsGoh]

lightning wrote:

maybe we should have la-kopi TCSS at Pandan then... :bounce:

good idea! shall we do that? :bounce::bounce::bounce:

[Guest lightning]

MrsGoh wrote:

good idea! shall we do that? :bounce::bounce::bounce:

who is the next La-Kopi chief after blackkight (29/7) then? .... Nomination is now OPEN... :whistle: :becky:

[Guest chiaster]

I nominate MRSGOH... :bounce:

lightning wrote:

who is the next La-Kopi chief after blackkight (29/7) then? .... Nomination is now OPEN... :whistle: :becky: