Keyless locking issue for A Class 2018

[Craze]

I just received my A250. Having some issue with the keyless locking of the car. Most of the time when the key is in my pocket, I cannot lock the door by touching the handle. I need to take out the key to near the handle then can lock by touching the handle. Only few times it managed to lock with key in pocket. For unlocking, key can be in the pocket. But this morning, unlocking also cannot. Need to take out key to be near handle then can. Both keys have same issue  

Anyone has same issue? My last BMW, I could lock unlock with key in pocket. 

[darksaint]

Use correct method and can’t lock?

Lock is press the small square on the handle. Unlock is fingers over the handle. 

Try change battery and also insert the key into the key slot to resyn w car.